Terms and Conditions

1. Definitions

• “Organization” — the company or entity that has registered for, or been provisioned, a Collab workspace.
• “Admin” — a User designated by an Organization with administrative control over its workspace.
• “User” — any individual authorized to access the Service under an Organization’s account, or an individually self-registered account where self-service sign-up is enabled.
• “Content” — any messages, files, recordings, calendar entries, tasks, or other data submitted to or generated within the Service.
• “Order Form” — any separate ordering, subscription, or enterprise agreement referencing these Terms.

2. Eligibility & Account Registration

You must be at least 18 years old (or the age of majority in your jurisdiction) and have authority to enter into these Terms. Accounts are either (a) provisioned by an Organization’s Admin, (b) created via your Organization’s Single Sign-On (OpenID Connect) identity provider, or (c) self-registered where self-service sign-up is enabled for your deployment. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorized use.

You may delete your account at any time from within the Service (Settings → Account → Delete Account) or as described in our Privacy Policy. Where your account is provisioned or managed by an Organization, deletion of the account and associated Content may be subject to your Organization’s configuration and retention policy and may need to be routed through your Admin.

3. License Grant

Subject to these Terms and any applicable Order Form, we grant your Organization and its authorized Users a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the subscription term, solely for your Organization’s internal business purposes. No rights are granted other than those expressly stated here.

4. Organization Accounts & Admin Authority

If you access the Service as part of an Organization, your Organization’s Admin(s) may, depending on workspace configuration: provision and deactivate User accounts; configure security settings (SSO, MFA, data retention, encryption options including optional end-to-end encryption); access workspace audit logs; and, where permitted by workspace policy and applicable law, access Content within the workspace. Resulticks is not responsible for how an Organization’s Admin exercises these controls; Users should refer to their Organization’s internal policies. Where you are the Organization, you are responsible for ensuring your use of these controls complies with applicable employment, privacy, and data-protection law with respect to your own Users.

5. Acceptable Use

You agree not to, and will ensure Users do not:

• Use the Service for any unlawful purpose or to transmit content that is defamatory, infringing, obscene, or that violates a third party’s rights;
• Attempt to gain unauthorized access to the Service or other Organizations’ workspaces;
• Interfere with or disrupt the integrity or performance of the Service (e.g., excessive automated calls, denial-of-service-like behavior, credential stuffing);
• Reverse-engineer, decompile, or attempt to extract source code, except to the extent such restriction is prohibited by applicable law;
• Use the Service to transmit malware, or to scrape, harvest, or misuse other Users’ Personal Data;
• Circumvent or attempt to disable security features (including authentication, MFA, or encryption controls) except as authorized for legitimate testing by an Admin;
• Use optional integrations (e.g., GIF search, AI summarization) to submit or generate content that violates these Terms or applicable law; or
• Use the Service in violation of applicable export control or sanctions laws (Section 18).

We may suspend access for any User or Organization reasonably believed to violate this Section, with notice where practicable.

6. Content Ownership & License to Operate

You and your Organization retain all ownership rights in Content you submit. By submitting Content, you grant Resulticks a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, reproduce, and process that Content solely as necessary to provide, secure, and support the Service. This license ends when the relevant Content is deleted from the Service, subject to standard backup-retention timelines described in our Privacy Policy. You represent that you have all necessary rights to submit your Content and that it does not infringe third-party rights.

7. Calls, Meetings & Recording

Voice/video calls, meetings, and screen-share are provided via our real-time media infrastructure and are transmitted, not stored, unless your Organization has enabled call/meeting recording. Where recording is enabled, it is the Organization’s and the initiating User’s responsibility to obtain any consent required by applicable law before recording participants (including one-party/two-party consent and wiretapping laws in the relevant jurisdictions). Resulticks provides the recording capability but does not monitor or verify consent compliance.

8. Third-Party Services & Integrations

The Service relies on and may integrate with third-party providers, including real-time media routing, cloud/object storage, push-notification delivery, your Organization’s identity provider (SSO), and — only if enabled by your Admin — GIF search and AI summarization providers. Your use of such integrations may be subject to the applicable third party’s terms. We are not responsible for the availability, acts, or omissions of third-party providers, except as set out in any separate Data Processing Agreement.

9. Fees & Subscription

Where the Service is provided under a paid subscription, fees, billing cycle, and payment terms are as set out in the applicable Order Form. Except as stated in an Order Form, fees are non-refundable. We may suspend access for non-payment following notice and a reasonable cure period as specified in the Order Form.

10. Intellectual Property

The Service, including its software, design, trademarks (“Collab,” “Resulticks,” and associated logos), and documentation, is owned by Resulticks and its licensors and is protected by intellectual property laws. No rights are granted except the limited license in Section 3. Feedback you voluntarily provide about the Service may be used by us without restriction or compensation to you.

11. Confidentiality

Each party may receive confidential information of the other in connection with the Service (including non-public Content, security configurations, and business information). Each party agrees to protect the other’s confidential information with at least the same degree of care it uses for its own similar information, and not less than reasonable care, and to use it only to perform under these Terms.

12. Data Protection

Our collection and processing of Personal Data in connection with the Service is described in our Privacy Policy, which is incorporated by reference. Where required by applicable data-protection law, the parties will enter into a separate Data Processing Agreement governing Resulticks’ processing of Personal Data on behalf of the Organization.

13. Service Availability & Support

We aim to provide reliable access to the Service but do not guarantee uninterrupted or error-free operation. Planned maintenance will be communicated where practicable. Specific uptime commitments, if any, apply only where set out in a separate Service Level Agreement referenced in your Order Form.

14. Term, Suspension & Termination

These Terms remain in effect while you use the Service. We may suspend or terminate access immediately for material breach of Section 5 (Acceptable Use), non-payment, or legal/security necessity. Either party may terminate for the other’s uncured material breach on 30 days’ written notice. Upon termination, your right to access the Service ends; we will make Content available for export for a reasonable period (or as specified in your Order Form) before deletion in accordance with our Privacy Policy, except where deletion is required sooner by law.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FULLY SECURE, AND WE DO NOT REPRESENT THAT ALL COMMUNICATIONS ARE END-TO-END ENCRYPTED UNLESS THAT FEATURE HAS BEEN AFFIRMATIVELY ENABLED FOR YOUR ORGANIZATION.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY THE ORGANIZATION TO RESULTICKS UNDER THE APPLICABLE ORDER FORM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO: (A) A PARTY’S INDEMNIFICATION OBLIGATIONS; (B) BREACH OF CONFIDENTIALITY; (C) GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; OR (D) LIABILITY THAT CANNOT BE LIMITED BY LAW.

17. Indemnification

You will indemnify and hold Resulticks harmless from third-party claims arising from: (a) your Content; (b) your or your Users’ violation of these Terms or applicable law; or (c) your misuse of the Service. Resulticks will indemnify you from third-party claims that the Service, as provided (excluding third-party integrations and your Content), infringes a third party’s intellectual property rights, subject to prompt notice and cooperation.

18. Export Control & Sanctions

You represent that you are not located in, and will not use the Service in, a country or on behalf of a party subject to applicable trade sanctions or export restrictions, and that you will comply with all applicable export control and sanctions laws in your use of the Service.

19. Force Majeure

Neither party is liable for delay or failure to perform (excluding payment obligations) due to causes beyond its reasonable control, including natural disasters, internet/infrastructure outages, and government action.

20. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to conflict-of-law principles, consistent with the general Resulticks Terms and Conditions. You submit to the non-exclusive jurisdiction of the courts located in Singapore for the resolution of any disputes arising under these Terms. Nothing in this Section prevents either party from seeking injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

21. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to Organization Admins via the Service or email at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. Where a signed Order Form conflicts with these Terms, the Order Form controls for that Organization.

22. General Provisions

• Assignment — Neither party may assign these Terms without the other’s consent, except to a successor in a merger, acquisition, or sale of substantially all assets.
• Severability — If any provision is held unenforceable, the remaining provisions remain in full effect.
• No Waiver — Failure to enforce a provision is not a waiver of the right to do so later.
• Entire Agreement — These Terms, the Privacy Policy, and any Order Form constitute the entire agreement between the parties regarding the Service, superseding prior agreements on the subject matter.
• Notices — Legal notices to Resulticks should be sent to legal@resulticks.com and to Resulticks Solution Inc, 607 Third Avenue, New York, NY 10017, United States; notices to you will be sent to the email or Admin contact associated with your Organization’s account.

23. Contact